Client Rights Statement

At St Giles Society Limited, we are dedicated to upholding the rights and dignity of our clients and families. We believe in the inherent value and worth of every individual, and are committed to providing quality and safe services that are respectful, inclusive, and free from harm.

Our Guiding Principles

In providing supports and services, we are guided by the following principles:

• Respect for the autonomy and dignity of our clients
• Promotion of informed choice and decision-making
• Respect for cultural diversity and individual differences
• Commitment to dignity of risk and supported decision-making

Client Rights

As a client and/or family of St Giles, you have the right to:

• Be treated with respect and dignity, and access services that are responsive to your needs
• Make informed choices about your services and supports
• Exercise dignity of risk and make decisions about your own life
• Have your personal information kept private and confidential

Our Responsibilities

As a leading Tasmanian disability service provider, we are responsible for:

• Promoting and supporting client autonomy and decision-making
• Providing services that are responsive to client needs and preferences
• Respecting client cultural and individual differences
• Delivering services that are free from violence, abuse, neglect, exploitation and discrimination
• Involving children in the decisions that impact them, and collaborate with parents and others who have the right to make choices and be involved in decisions about the services their child receives
• Supporting clients to exercise dignity of risk and make informed decisions
• Providing information to, and communicating with clients in their preferred language and mode

• Ensuring that client personal information is kept private and confidential, and that consent is obtained before we act on a client’s behalf
• Report any instances where we become aware of a client’s rights being impinged upon
• Ensuring our staff are trained in and understand their roles and responsibilities to uphold client rights and dignity, deliver inclusive services and support clients to build their skills and confidence in advocating for their rights

Advocacy and Support

We recognise the importance of advocacy and support in promoting client rights and dignity. We ensure that advocacy and support are available to clients, and that clients have the right to choose their own advocate or support person.

Sharing Feedback and Reporting Concerns

We welcome feedback from our clients, families, and stakeholders to help continually improve. If you have any concerns about your rights or the quality of our services, please do not hesitate to contact us. For further information, please refer to our Feedback and Complaints Policy <insert hyperlink>.

By upholding the rights and responsibilities outlined in this policy, we aim to create a supportive and inclusive environment that empowers our clients to thrive.

Version 1 | Issued 24 March 2025