Feedback, compliments and complaints
Feedback, compliments and complaints
St.Giles remains committed to maintaining open and transparent communication and welcomes regular feedback to ensure that individuals are satisfied with the services and supports they receive.
If you are not satisfied with the outcome of a complaint, you can ask the Organisation for an internal reconsideration of the decision. The Organisation can also assist you in accessing external complaint resolution mechanisms, such as but not limited to advocacy services.
It is the right of all participants to have the support of an advocate. An advocate may be a family member, friend or representative from an advocacy service. The Organisation ensures that advocacy and support is offered and available to participants.
The four Tasmanian advocacy services are:
- Advocacy Tasmania Inc.
- Citizen Advocacy
- Association for Children with Disability TAS Inc.
- Speak Out Association of Tasmania
NDIS Commission
For NDIS funded participants, you may also choose to submit a complaint to the NDIS Commission. A complaint can be made to the NDIS Commission by:
- Phoning: 1 800 035 544 or TTY 133 677. Interpreters can be arranged.
- Phoning: National Relay Service and ask for 1 800 035 544.
- Completing a complaint contact form, available from the NDIS Commission Website: www.ndiscommission.gov.au
Australian Health Practitioner Regulation Agency (AHPRA)
For participants receiving Allied Health services, you may also choose to submit a complaint regarding a registered health practitioner to Australian Health Practitioner Regulation Agency (AHPRA). A complaint can be made to the AHPRA by:
- Phoning: 1 300 419 495. Interpreters can be arranged.
- Phoning: National Relay Service and ask for 1 300 419 495.
- Completing a complaint contact form, available from the AHPRA Website: www.ahpra.gov.au
Speech Pathology Australia
For participants receiving Speech Pathology services, you may also choose to submit a complaint regarding a registered health practitioner to Speech Pathology Australia. A complaint can be made to Speech Pathology Australia by:
- Phoning: 1 300 368 835. Interpreters can be arranged.
- Phoning: National Relay Service and ask for 1 300 368 835.
- By Emailing: office@speechpathologyaustralia.org.au
- Further information can be found through their Website: https://speechpathologyaustralia.org.au
How to get started expand_more
Get informed
Visit our STATEWIDE THERAPY SERVICES page to see what services, programs and support StGiles can offer. Remember, for more information and advice on how StGiles can support in your situation anytime, please…
Get organised
You may have a number of different appointments with doctors and specialists – so start a notebook of all conversations and appointments. Keep all documents together in a single folder – you will need to keep receipts, invoices, forms etc…
Review funding options
Every case is unique. StGiles can help you identify the services to meet your needs and the best funding option available for your situation.
Funding options include:
- Medicare plans
- Private health
- NDIS
- Self-funded: you can pay the full fee without any funding.
NDIS Support Coordination
If you are eligible for the NDIS, it may take several months for your funding and Plan to be approved. StGiles can assist you with NDIS plan co-ordination and management (including some or all of the funding including financial, legal and administrative requirements).
NDIS service provider
Once you have an approved NDIS Plan, it is up to you to choose a Disability Service Provider(s). StGiles offers an extensive range of services for both adults and children living with disability. Our services can be tailored to meeting individual needs, delivered individually or as a package, and can change as your needs evolve.
Start St Giles' service
At StGiles, we see the ability within. The best outcomes are achieved when we focus on your potential and your goals.
Start your journey with StGiles today..
