Policy and procedure updates – February 2026

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St.Giles regularly review our policies and procedures as part of our commitment to providing quality services to our participants and families.

Starting from Monday 2nd of February our Cancellation Policy will be updated to version five, with some expanded definitions to ensure all parties understand their rights and responsibilities in relation to the cancellation of services.

We’re also taking this opportunity to update our Feedback and Complaints policy which is now updated to version two.

If you have any queries at any time in relation to the policies and procedures that are in place at St.Giles please discuss with your relevant staff member or our Risk and Compliance team via at (email) or phone (1300)

1

Get informed

Visit our STATEWIDE THERAPY SERVICES page to see what services, programs and support StGiles can offer. Remember, for more information and advice on how StGiles can support in your situation anytime, please…

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2

Get organised

You may have a number of different appointments with doctors and specialists – so start a notebook of all conversations and appointments. Keep all documents together in a single folder – you will need to keep receipts, invoices, forms etc…

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3

Review funding options

Every case is unique. StGiles can help you identify the services to meet your needs and the best funding option available for your situation.

Funding options include:

  • Medicare plans
  • Private health
  • NDIS
  • Self-funded: you can pay the full fee without any funding.
4

NDIS Support Coordination

If you are eligible for the NDIS, it may take several months for your funding and Plan to be approved. StGiles can assist you with NDIS plan co-ordination and management (including some or all of the funding including financial, legal and administrative requirements).

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5

NDIS service provider

Once you have an approved NDIS Plan, it is up to you to choose a Disability Service Provider(s). StGiles offers an extensive range of services for both adults and children living with disability. Our services can be tailored to meeting individual needs, delivered individually or as a package, and can change as your needs evolve.

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Start St Giles' service

At StGiles, we see the ability within. The best outcomes are achieved when we focus on your potential and your goals.

Start your journey with StGiles today..

ABN: 79 067 523 335
ACN: 614 663 526
NDIS Provider Number: 4050000087

In the spirit of reconciliation, St Giles Society acknowledges the Traditional Owners of country
throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.